What is the estimated delivery time?
Products are typically dispatched after the approval (If it’s a 3D files order, it will be sent within 24 hours after approval, as we have to prepare and optimize the files)
For the 3D print, If it’s non-colored, it’s dispatched after 2 days the 3D mockup is approved.
For the 3D print, If it’s colored version, it’s dispatched within 10-15 days after the 3D mockup is approved (Since we have to hand paint the 3D print and have to check for the highest quality possible)
All the products are transported and delivered using the ZIG STUDIO 3D shipping partner delivery network.
While we try to ensure that the product reaches you within the delivery time communicated, exigencies may delay the delivery. In such cases, please do not worry. Get in touch with us for the latest update on your shipment if we have already not gotten in touch with you.
For pre-orders, the estimated delivery time is 12 – 15 days starting from the day of shipping. The day of shipping is indicated on your product page at the time of order.
Are there any shipping charges or any additional hidden charges?
Shipments are free of charge.
How do I track my order?
The best way to check your order status is to sign-up at zigstudio3d.com and go to the order tracking page: https://zigstudio3d.com/sales/order/history/. We try our best to deliver your product before you can even think ‘Where is it now? i.e. well within 10 days of your order (or 10 days of the promised shipment date in the case of pre-orders). In a few cases however, we take closer to our promised 12 – 15 days for delivery. In such cases, we proactively call / email the customer to inform them of the status of their product and where it is in transit. In the rare case when you have not received any communication from us for 10 days after order (or 10 days after promised shipment date in the case of pre-orders) do give us a call at our customer care number +12134389893 or email us at email@example.com.
What should I check when the product is delivered to me?
Please check on all external surfaces across the product for any breakages, cracks, chip-offs, or unfinished patches,
Once the product is delivered and our delivery team leaves your location, we will be able to only honour manufacturing defects
What if I receive a damaged product?
We work with sellers who have highly specialized quality control measures that ensure the product is up to our standards when you receive the product. In case you receive a damaged product (damage as defined above), please bring it to the notice of the delivery personnel immediately. In case you notice an issue later, please call us (+12134389893) or write to us at firstname.lastname@example.org.
*Our team will assess the damage and get back to you within 2 business days. Depending on the degree of damage, we will either repair the product, or offer you a replacement.
Can I cancel the order?
We take great pride in all the designs we create and curate. In the rare case that you do not like the product, or are unable to make space for it, you may cancel the order. Please note, we will not be able to process cancellation requests after the order is delivered.
1. All product and shipping-related concerns will be entertained within 24 hours of delivery only.
2. Pictures of concern are a must.
3. All emails should be marked to email@example.com.